Refund Policy

Last updated: 19 May 2026

I want you to be happy with your order, and I will always do my best to help if something goes wrong.

🫧 General Policy

Because most items in this shop are made in small batches or produced to order, I do not accept returns or exchanges for change of mind.

This helps keep everything sustainable and reduces waste.

Please read product descriptions carefully before placing your order.

📦 Damaged or Incorrect Items

If your order arrives damaged or there is a mistake with your item, please contact me within 7 days of receiving your order.

Make sure to include:

  • your order number

  • clear photos of the item and packaging

  • a short description of the issue

Depending on the situation, I may offer:

  • a replacement

  • a refund

  • or store credit

🕊️ Lost Packages

If your order is confirmed lost in transit, please contact me so I can look into it with you.

Resolution will depend on the situation and carrier confirmation.

💳 Refund Processing

If a refund is approved, it will be processed back to your original payment method.

Processing times may vary depending on your bank or payment provider.

🌿 Important Notes

  • Minor variations in color, print alignment, or texture are normal and not considered defects

  • These variations happen due to the nature of printing and production

  • Digital screens may also show slight color differences compared to physical items